Order Cancellation Policy

At Cufy, we understand that circumstances may arise where you need to cancel your order for personalized items. We strive to provide a seamless and hassle-free shopping experience, including the option to cancel your order if necessary. Please review our order cancellation policy below.

Cancellation Period

You may cancel your order for personalized items within 1 hour of placing your order. After this period, your order will be in the production process, and cancellation may no longer be possible.

Cancellation Process

To cancel your order, please contact our customer service team as soon as possible. You can reach us by [email/phone/live chat], and our representatives will assist you with the cancellation process. Please have your order number ready for faster assistance.

Cancellation Eligibility

Please note that not all orders may be eligible for cancellation, especially if production has already begun on your personalized items. Orders that have entered the production phase cannot be canceled.

Refund Process

If your order is eligible for cancellation and has not yet entered production, we will issue a refund to the original payment method used for the purchase. Please allow 1-5 business days for the refund to reflect in your account.

Exceptions

• Custom or Made-to-Order Items: Some personalized items are custom-made or made-to-order specifically for you. Orders for these items may not be eligible for cancellation once production has begun.

• Rush Orders: If you've selected expedited shipping or rush production for your personalized items, please note that cancellation may not be possible once the order has been processed.

Questions or Concerns

If you have any questions or concerns about our order cancellation policy or need assistance canceling your order, please don't hesitate to contact our customer service team. We're here to help!